A subscription-based education platform was losing customers at unsustainable rates due to siloed data and limited retention tools. By activating Teragonia’s Astradis™ platform with the Revenue Command Center, leaders orchestrated churn signals into targeted interventions. The approach improved subscriber engagement, reduced risk, and unlocked a $90 million enterprise value opportunity within one execution cycle.
In subscription-based businesses, keeping customers is often as difficult as winning them. Churn rates remain high, worsened by fragmented data ecosystems and weak visibility into customer behavior. Without a unified understanding of customer journeys and early risk signals, organizations struggle to design and execute timely retention initiatives.
The client, a private equity-backed education platform, faced churn near seventy-five percent. User activity, course engagement, transactions, and CRM records sat in disconnected silos, blocking reliable planning. Leaders had no consolidated view of risk, no ability to tailor outreach, and no means of intervening at scale. Without orchestration, retention efforts stayed reactive, slow, and ineffective—costing millions in lost enterprise value.
To address these challenges, Teragonia implemented Value Orchestration through its Astradis™ Revenue Command Center:
The program delivered measurable outcomes and enabled more accountable execution:
By replacing fragmented workflows with Value Orchestration, Teragonia delivered a customer-centric operating model anchored in execution. Astradis™ surfaces churn signals in real time and routes actions directly to owners, ensuring interventions happen before customers disengage. Leadership now acts faster and with greater confidence, consistently converting subscriber risk into enterprise value.
measurable enterprise value gain
HTS-country combinations tracked
minimal management time
Rapid Astradis™ Deployment
measurable enterprise value gain
HTS-country combinations tracked
minimal management time
Rapid Astradis™ Deployment
A subscription-based education platform was losing customers at unsustainable rates due to siloed data and limited retention tools. By activating Teragonia’s Astradis™ platform with the Revenue Command Center, leaders orchestrated churn signals into targeted interventions. The approach improved subscriber engagement, reduced risk, and unlocked a $90 million enterprise value opportunity within one execution cycle.
In subscription-based businesses, keeping customers is often as difficult as winning them. Churn rates remain high, worsened by fragmented data ecosystems and weak visibility into customer behavior. Without a unified understanding of customer journeys and early risk signals, organizations struggle to design and execute timely retention initiatives.
The client, a private equity-backed education platform, faced churn near seventy-five percent. User activity, course engagement, transactions, and CRM records sat in disconnected silos, blocking reliable planning. Leaders had no consolidated view of risk, no ability to tailor outreach, and no means of intervening at scale. Without orchestration, retention efforts stayed reactive, slow, and ineffective—costing millions in lost enterprise value.
To address these challenges, Teragonia implemented Value Orchestration through its Astradis™ Revenue Command Center:
The program delivered measurable outcomes and enabled more accountable execution:
measurable enterprise value gain
HTS-country combinations tracked
minimal management time
Rapid Astradis™ Deployment
By replacing fragmented workflows with Value Orchestration, Teragonia delivered a customer-centric operating model anchored in execution. Astradis™ surfaces churn signals in real time and routes actions directly to owners, ensuring interventions happen before customers disengage. Leadership now acts faster and with greater confidence, consistently converting subscriber risk into enterprise value.
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Core Features:
Integrate data from multiple source systems effortlessly
Critical for breaking down silos and creating a unified view
A secure, centralized cloud hub for all your data insights
Foundational for reliable decision-making and enterprise-wide alignment
Visualize complex data through easy-to-understand dashboards
Empowers leaders with actionable insights
Reverse ETL capabilities enriches your data and ensures your data flows exactly where it is needed for function teams to act on
Enables real-time, action-oriented data flow
BS International Business | American University of Paris
BS Computer Science | American University of Paris
Seasoned DevOps and infrastructure engineer with expertise in AWS, Kubernetes, and Terraform; led cloud migrations and scalable infrastructure projects at Sfara, FanDuel, and Kickstarter.
With over 15 years of experience in small and medium-sized startups, Scott is a seasoned expert in designing, optimizing, and maintaining robust, scalable, and secure infrastructure. He specializes in automation and embedding security from the ground up, consistently delivering reliable systems tailored to meet dynamic business requirements.
Prior to joining Teragonia, Scott made a significant impact at Sfara, where he built the company’s entire infrastructure from scratch. He engineered systems capable of supporting hundreds of thousands of users with seamless scalability, implemented automated development pipelines, and introduced observability tools to monitor and manage resources effectively. Additionally, Scott led the infrastructure team in achieving ISO27001 security certification, ensuring security was integrated into every aspect of the system and transforming it into a critical asset for business-to-business operations.
Beyond his technical expertise, Scott has a proven track record of managing and mentoring high-performing teams. As a Senior DevOps Engineer at FanDuel, he gained invaluable experience in scaling infrastructure and optimizing resources to support millions of daily users, aligning technological capabilities with organizational goals.
Master’s in Human Resources | University of Illinois
Bachelor’s in Management | Loyola University
Former Financial and Operations Manager at Houlihan Lokey, Golin Harris, and MSL Group.
Jack is a highly driven, cross functional professional with extensive experience in operations and administration.
Prior to joining Teragonia, Jack held financial and facilities management roles for Houlihan Lokey, MSL Group/Publicis, and Golin Harris in which managed and created processes and trainings for multiple functional areas ensuring operational and administrative procedures were well planned, efficient, cost-effective, and aligned with business objectives while ensuring initiatives, internal events as well as client events propelled employee and client engagement.
Jack holds undergraduate degrees from University of Illinois and Loyola University Chicago and has completed graduate certificates in Business Administration, Strategic Human Resources, and Operations at Cornell, CUNY-Buffalo, and University of Illinois and is in the process of completing a Master’s in Human Resources at Loyola University Chicago’s Quinlan School of Business.
MS Analytics | Georgia Institute of Technology
BS Management Information Systems | Oklahoma State University
Former analytics engineer at Cyderes and ConocoPhillips with a Master’s in Analytics from Georgia Institute of Technology and a Bachelor’s in Management Information Systems from Oklahoma State University
Mason is an Analytics Engineer with deep experience in data analytics, business intelligence, machine learning, and cybersecurity. He brings a proven track record of leading analytics engagements spanning architecture, insights, visualizations, and delivery.
Before joining Teragonia, Mason was a Senior Analytics Engineer at Cybersecurity MSSP CYDERES where he built a scalable, standardized, and secure analytics architecture for over 300 clients across many industries and consulted with them to deliver insights through bespoke data driven solutions. In addition, he managed the data delivery of the insight platform leveraged by the Security Operations Center to respond to incidents in a timely and effective manner.
Prior to joining CYDERES, Mason worked in ConocoPhillips’ Analytics and Innovation Center of Excellence holding varied roles within the Data Analytics organization from Data Engineering, to Business Intelligence, and Data Science. He delivered robust data solutions in all operating units for various functions including Engineering and Production, Finance, IT, and more. Including projects to standardize cost and production data across operating units.
Mason started his career at The Williams Companies in cybersecurity and transitioned to cybersecurity at ConocoPhillips where he found his passion for Data Analytics through SIEM management, detection engineering, and threat intelligence.
Bachelor’s in Finance & Accounting | Georgetown University
Former analytics engineer at Houlihan Lokey and financial analytics at JP Morgan Chase with a Bachelor’s in Finance & Accounting at Georgetown University
Grace is a seasoned analytics engineer with specialized expertise in crafting and implementing analytics solutions that drive agile, informed executive decisions in M&A and value creation for private equity-backed companies.
Before joining Teragonia, Grace was a part of the data science and business analytics team at Houlihan Lokey. She has excelled in harmonizing, enriching, and analyzing data from diverse sources, providing key insights that enabled private equity investors and portfolio company executives to make rapid, data-driven decisions across the investment lifecycle. She has developed novel analytics solutions, including deal sourcing and evaluation tools for platform investments that employ a buy-and-build or de novo growth strategy, as well as post-close value creation and KPI reporting tools for operators and management teams.
Grace has also worked at JPMorgan Chase & Co. in the Global Finance and Business Management rotational program, where she built analytics solutions to evaluate banker attrition and KPI reporting within the Global Private Bank.
