Customer Success

Accelerate adoption and ensure lasting success of a data-driven strategy

Seamless Implementation

Change Management Excellence

Sustainable Success

Development, implementation, adoption, and management are more than checklist tasks.

We take our partnership with you seriously and developed our Customer Success Support services to make sure you get the most out of our advanced analytics and AI platform and solutions.

Development & Implementation

We design and deploy tailored solutions in close collaboration with your team, ensuring a rapid, seamless rollout that aligns with your organization’s unique needs. A strong start sets the stage for long-term success, minimizing disruption and maximizing early impact.

Change Management

Our structured change management program drives user adoption, fosters organizational alignment, and ensures teams are equipped to fully leverage Astradis and Business Operations Solutions. Technology alone doesn’t drive value—user adoption and operational alignment are critical to realize enterprise value gains.

Tech Transition

When your internal team is ready, we provide a structured transition plan with step-by-step processes, knowledge sharing, and ongoing support to ensure lasting success. Long-term independence ensures your team can sustain and scale success without external dependencies, while a well-structured team accelerates performance and value creation.

Support that Simplifies Work for Your Team

Scalable Enablement

Programs, training, and advisory support designed to grow alongside your organization, empowering your data and finance teams to operate independently and excel over time. True success isn’t just about adoption—it’s about long-term enablement. We ensure your teams are equipped to adapt, scale, and drive results well into the future.

Tailored Rollout Plans

Customized adoption plans designed to align with your organization’s structure, pace, and priorities, ensuring a smooth and effective rollout. A thoughtful rollout minimizes disruption, accelerates adoption, and ensures teams are equipped to fully leverage Astradis and Business Operations Solutions. 

Embedded Partnership

Dedicated support teams act as an extension of your organization, providing hands-on assistance throughout development, adoption, and optimization. Embedded partnership means ongoing alignment, immediate support, and continuous progress without unnecessary back-and-forth.

Customer Success 101

What does Customer Success Support from Teragonia look like?

Tech implementation and adoption can be challenging and time consuming for employees. We support your entire organization through change management communications and training to ensure that employees have what they need to start using our platform and solutions immediately. The faster they are enabled, the faster you can start leveraging advanced analytics independently.

What if I have a knowledgeable in-house tech team who can lead IT change management initiatives? Do I still need Customer Success Support?

We work with companies across industries and all sizes. Some need more support, while others manage successfully on their own. Our experts are flexible and adaptive, ready to work alongside your teams or take the lead—whichever approach works best for your organization.

Do both Astradis and the Business Operations Solutions require Customer Success Support from Teragonia?

Yes. While Astradis serves as the foundational platform and Business Operations Solutions deliver advanced capabilities, Customer Success Support ensures both are successfully adopted and embedded into your organization. The level of support depends on your company’s digital maturity—some organizations may only need light change management to address adoption challenges, while others rely on us as their data team-for-hire or analytics team-for-hire to drive implementation, training, and operational excellence. Our approach is always tailored to meet your current needs and empower long-term independence and success.

If we purchase Astradis and/or Business Operations Solutions, does Teragonia manage the platform and solutions for us, or can we make updates to our instance?

You can do both. Teragonia offers flexible management options based on your team’s preferences and readiness. We can manage the platform directly, or we can train and enable your internal teams to confidently make updates, optimizations, and changes independently.

A Unified Intelligence System

All of our solutions and technologies work together to enable and leverage data to optimize your business.

Learn More About Turning Data into Dollars

Our technologists, data scientists, AI engineers, and business experts have first-hand corporate and private equity experience as executives, investors, operators, and M&A advisors. We know how to create value through advanced analytics—and can help you do the same.

Development & Implementation

We design and deploy tailored solutions in close collaboration with your team, ensuring a rapid, seamless rollout that aligns with your organization’s unique needs. A strong start sets the stage for long-term success, minimizing disruption and maximizing early impact.

Features:

Rapid Deployment Framework

Proven methodologies ensure efficient implementation, project progress transparency and faster time-to-value.

Accelerates results and minimizes disruption to daily operations

Custom Integration Plans

Solutions are configured to align with your existing workflows and systems.

Ensures smooth adoption without costly rework or compatibility issues

Expert-Led Execution

Experienced teams drive deployment with minimal reliance on your internal resources.

Frees up internal teams to focus on core responsibilities without added strain

Your Data Should Drive Real Results

Are you unlocking the full potential of your data?

Change Management

Our structured change management program drives user adoption, fosters organizational alignment, and ensures teams are equipped to fully leverage Astradis and Business Operations Solutions. Technology alone doesn’t drive value—user adoption and operational alignment are critical to realize enterprise value gains.

Features:

Stakeholder Alignment Workshops

Drive clarity and buy-in from leadership and key stakeholders.

Aligns organizational priorities and ensures collective commitment to success.

Tailored Training Programs

Role-specific training ensures every team member understands and uses the solutions effectively.

Reduces learning curves, accelerates adoption, and increases ROI on analytics assets.

Adoption Monitoring & Support

Ongoing assessments identify adoption gaps and ensure long-term engagement.

Proactively addresses issues, ensuring sustainable user adoption across teams.

Your Data Should Drive Real Results

Are you unlocking the full potential of your data?

Tech Transition

When your internal team is ready, we provide a structured transition plan with step-by-step processes, knowledge sharing, and ongoing support to ensure lasting success. Additionally, we help build and strengthen your internal data teams through recruiting support, job descriptions, and team structuring. Long-term independence ensures your team can sustain and scale success without external dependencies, while a well-structured team accelerates performance and value creation.

Features: 

Structured Handoff & Knowledge Transfer

Comprehensive documentation, hands-on training sessions, and workshops ensure your team fully understands the systems and workflows.

Prevents knowledge gaps, builds operational confidence, and ensures seamless continuity post-transition.

Data Team Enablement

Support in recruiting, writing job descriptions, and structuring internal data teams.

Accelerates team formation, reduces hiring friction, and ensures the right talent is in place for long-term success.

Ongoing Advisory Support

Continued access to Teragonia experts for guidance as your team takes ownership.

Ensures your team has a reliable resource for ongoing challenges and strategic questions. 

Your Data Should Drive Real Results

Are you unlocking the full potential of your data?

Foundational Tech Infrastructure

Our core analytics and AI platform drives informed decision-making with enhanced clarity and focus, and rapidly unlocks enterprise value

Core Features:

Connect All Your Data Sources

Integrate data from multiple source systems effortlessly

Critical for breaking down silos and creating a unified view

One Trusted Data Source

A secure, centralized cloud hub for all your data insights

Foundational for reliable decision-making and enterprise-wide alignment

Interactive Dashboards

Visualize complex data through easy-to-understand dashboards

Empowers leaders with actionable insights

Enriched Data Flow, Fully Automated

Reverse ETL capabilities enriches your data and ensures your data flows exactly where it is needed for function teams to act on

Enables real-time, action-oriented data flow 

Additional AI capabilities are actively in development

Your Data Should Drive Real Results

Are you unlocking the full potential of your data?

Scott Briggs

BS International Business | American University of Paris

BS Computer Science | American University of Paris

Seasoned DevOps and infrastructure engineer with expertise in AWS, Kubernetes, and Terraform; led cloud migrations and scalable infrastructure projects at Sfara, FanDuel, and Kickstarter.

With over 15 years of experience in small and medium-sized startups, Scott is a seasoned expert in designing, optimizing, and maintaining robust, scalable, and secure infrastructure. He specializes in automation and embedding security from the ground up, consistently delivering reliable systems tailored to meet dynamic business requirements.

Prior to joining Teragonia, Scott made a significant impact at Sfara, where he built the company’s entire infrastructure from scratch. He engineered systems capable of supporting hundreds of thousands of users with seamless scalability, implemented automated development pipelines, and introduced observability tools to monitor and manage resources effectively. Additionally, Scott led the infrastructure team in achieving ISO27001 security certification, ensuring security was integrated into every aspect of the system and transforming it into a critical asset for business-to-business operations.

Beyond his technical expertise, Scott has a proven track record of managing and mentoring high-performing teams. As a Senior DevOps Engineer at FanDuel, he gained invaluable experience in scaling infrastructure and optimizing resources to support millions of daily users, aligning technological capabilities with organizational goals.

Jack Amedio

Master’s in Human Resources | University of Illinois

Bachelor’s in Management | Loyola University

Former Financial and Operations Manager at Houlihan Lokey, Golin Harris, and MSL Group.

Jack is a highly driven, cross functional professional with extensive experience in operations and administration. 

Prior to joining Teragonia, Jack held financial and facilities management roles for Houlihan Lokey, MSL Group/Publicis, and Golin Harris in which managed and created processes and trainings for multiple functional areas ensuring operational and administrative procedures were well planned, efficient, cost-effective, and aligned with business objectives while ensuring initiatives, internal events as well as client events propelled employee and client engagement.

Jack holds undergraduate degrees from University of Illinois and Loyola University Chicago and has completed graduate certificates in Business Administration, Strategic Human Resources, and Operations at Cornell, CUNY-Buffalo, and University of Illinois and is in the process of completing a Master’s in Human Resources at Loyola University Chicago’s Quinlan School of Business.

Mason Taylor

MS Analytics | Georgia Institute of Technology

BS Management Information Systems | Oklahoma State University

Former analytics engineer at Cyderes and ConocoPhillips with a Master’s in Analytics from Georgia Institute of Technology and a Bachelor’s in Management Information Systems from Oklahoma State University

Mason is an Analytics Engineer with deep experience in data analytics, business intelligence, machine learning, and cybersecurity. He brings a proven track record of leading analytics engagements spanning architecture, insights, visualizations, and delivery.

Before joining Teragonia, Mason was a Senior Analytics Engineer at Cybersecurity MSSP CYDERES where he built a scalable, standardized, and secure analytics architecture for over 300 clients across many industries and consulted with them to deliver insights through bespoke data driven solutions. In addition, he managed the data delivery of the insight platform leveraged by the Security Operations Center to respond to incidents in a timely and effective manner.

Prior to joining CYDERES, Mason worked in ConocoPhillips’ Analytics and Innovation Center of Excellence holding varied roles within the Data Analytics organization from Data Engineering, to Business Intelligence, and Data Science. He delivered robust data solutions in all operating units for various functions including Engineering and Production, Finance, IT, and more. Including projects to standardize cost and production data across operating units. 

Mason started his career at The Williams Companies in cybersecurity and transitioned to cybersecurity at ConocoPhillips where he found his passion for Data Analytics through SIEM management, detection engineering, and threat intelligence.