Teragonia Expands Its Customer Success Services to Improve Analytics Adoption

Company Enhances Transformational Change Management Program

CHICAGO, ILLINOIS (March 4, 2025) – Teragonia, a leader in tech-enabled value creation solutions, is excited to announce the expansion of its Customer Success pillar. Teragonia now includes enhanced development and implementation services, expert change management, and technology transition support. The Customer Success services ensure that enterprises maximize the value of analytics through successful adoption and operationalization across every level of their organization.

Teragonia’s expanded services offer end-to-end support, designed to ensure that data driven decision-making becomes a core part of a company’s operational fabric. The Customer Success services include stakeholder alignment workshops, tailored rollout programs, advice, and hands-on support to facilitate the seamless integration of analytics into operational workflows. Teragonia delivers tailored analytics insights at every level of an enterprise—from staff to middle management to executive leadership—ensuring accessibility and relevance based on each user’s needs and expertise. Insights are designed to be easily accessible, intuitive, and customized to support decision-making across an organization.

“Teragonia’s Astradis platform and our advanced BizOps Solutions are designed for data-driven rapid business scaling and yield high confidence in investment returns for PE-backed companies and sponsors. However, even the most advanced analytics platforms fall short if organizations struggle to adopt them,” said Thomas Thayyil Thomas, CEO of Teragonia. “Our expanded Customer Success services address this challenge directly, equipping businesses with the tools and support they need to transition to a data-driven culture and achieve sustainable operational improvements.”

Teragonia’s Customer Success services are integral to its Decision Intelligence Solution (DIS), which helps organizations transform data into actionable insights. By ensuring that analytics tools are adopted effectively and integrated seamlessly into operational workflows, Teragonia helps clients unlock new growth opportunities and realize measurable performance improvements.

For more information about Teragonia’s solutions, visit https://teragonia.com/solutions/.

About Teragonia

Teragonia translates value creation strategies into analytics engineering frameworks and AI solutions that operationalize business insights, leading to higher multiples of capital for company founders, investors, and private equity firms. Teragonia solutions are custom created by its team of technologists, data scientists, and business experts with first-hand private equity experience as investors, management teams, and M&A advisors. For more information, visit https://teragonia.com/and follow their latest news on LinkedIn.

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Scott Briggs

BS International Business | American University of Paris

BS Computer Science | American University of Paris

Seasoned DevOps and infrastructure engineer with expertise in AWS, Kubernetes, and Terraform; led cloud migrations and scalable infrastructure projects at Sfara, FanDuel, and Kickstarter.

With over 15 years of experience in small and medium-sized startups, Scott is a seasoned expert in designing, optimizing, and maintaining robust, scalable, and secure infrastructure. He specializes in automation and embedding security from the ground up, consistently delivering reliable systems tailored to meet dynamic business requirements.

Prior to joining Teragonia, Scott made a significant impact at Sfara, where he built the company’s entire infrastructure from scratch. He engineered systems capable of supporting hundreds of thousands of users with seamless scalability, implemented automated development pipelines, and introduced observability tools to monitor and manage resources effectively. Additionally, Scott led the infrastructure team in achieving ISO27001 security certification, ensuring security was integrated into every aspect of the system and transforming it into a critical asset for business-to-business operations.

Beyond his technical expertise, Scott has a proven track record of managing and mentoring high-performing teams. As a Senior DevOps Engineer at FanDuel, he gained invaluable experience in scaling infrastructure and optimizing resources to support millions of daily users, aligning technological capabilities with organizational goals.

Jack Amedio

Master’s in Human Resources | University of Illinois

Bachelor’s in Management | Loyola University

Former Financial and Operations Manager at Houlihan Lokey, Golin Harris, and MSL Group.

Jack is a highly driven, cross functional professional with extensive experience in operations and administration. 

Prior to joining Teragonia, Jack held financial and facilities management roles for Houlihan Lokey, MSL Group/Publicis, and Golin Harris in which managed and created processes and trainings for multiple functional areas ensuring operational and administrative procedures were well planned, efficient, cost-effective, and aligned with business objectives while ensuring initiatives, internal events as well as client events propelled employee and client engagement.

Jack holds undergraduate degrees from University of Illinois and Loyola University Chicago and has completed graduate certificates in Business Administration, Strategic Human Resources, and Operations at Cornell, CUNY-Buffalo, and University of Illinois and is in the process of completing a Master’s in Human Resources at Loyola University Chicago’s Quinlan School of Business.

Mason Taylor

MS Analytics | Georgia Institute of Technology

BS Management Information Systems | Oklahoma State University

Former analytics engineer at Cyderes and ConocoPhillips with a Master’s in Analytics from Georgia Institute of Technology and a Bachelor’s in Management Information Systems from Oklahoma State University

Mason is an Analytics Engineer with deep experience in data analytics, business intelligence, machine learning, and cybersecurity. He brings a proven track record of leading analytics engagements spanning architecture, insights, visualizations, and delivery.

Before joining Teragonia, Mason was a Senior Analytics Engineer at Cybersecurity MSSP CYDERES where he built a scalable, standardized, and secure analytics architecture for over 300 clients across many industries and consulted with them to deliver insights through bespoke data driven solutions. In addition, he managed the data delivery of the insight platform leveraged by the Security Operations Center to respond to incidents in a timely and effective manner.

Prior to joining CYDERES, Mason worked in ConocoPhillips’ Analytics and Innovation Center of Excellence holding varied roles within the Data Analytics organization from Data Engineering, to Business Intelligence, and Data Science. He delivered robust data solutions in all operating units for various functions including Engineering and Production, Finance, IT, and more. Including projects to standardize cost and production data across operating units. 

Mason started his career at The Williams Companies in cybersecurity and transitioned to cybersecurity at ConocoPhillips where he found his passion for Data Analytics through SIEM management, detection engineering, and threat intelligence.

Grace Sun

Bachelor’s in Finance & Accounting | Georgetown University

Former analytics engineer at Houlihan Lokey and financial analytics at JP Morgan Chase with a Bachelor’s in Finance & Accounting at Georgetown University

Grace is a seasoned analytics engineer with specialized expertise in crafting and implementing analytics solutions that drive agile, informed executive decisions in M&A and value creation for private equity-backed companies.

Before joining Teragonia, Grace was a part of the data science and business analytics team at Houlihan Lokey. She has excelled in harmonizing, enriching, and analyzing data from diverse sources, providing key insights that enabled private equity investors and portfolio company executives to make rapid, data-driven decisions across the investment lifecycle. She has developed novel analytics solutions, including deal sourcing and evaluation tools for platform investments that employ a buy-and-build or de novo growth strategy, as well as post-close value creation and KPI reporting tools for operators and management teams.

Grace has also worked at JPMorgan Chase & Co. in the Global Finance and Business Management rotational program, where she built analytics solutions to evaluate banker attrition and KPI reporting within the Global Private Bank.